Solving Problems Is Not Enough — You Need to Make Success Repeatable

DADIMS® – Helping You Solve Real Problems Across Your Operations.

A practical, scalable framework for solving real-world business problems across your business operations.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

After more than a decade leading change across hospitality, food service, and operations-driven organizations, I’ve seen countless improvement projects that started strong… and quietly died months later.

Not because the ideas were bad.But because they weren’t adopted, sustained, or scaled.

Sound familiar?

That’s why I developed a framework I call DADIMS — a people-first, data-driven, and process-consistent approach to solving business problems and embedding lasting results.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

What Is DADIMS?

It stands for:

✅ D – Define the Problem Clearly

✅ A – Analyze Root Causes

✅ D – Design Solutions Collaboratively

✅ I – Implement with Change Management

✅ M – Monitor & Measure Results

✅ S – Standardize & Scale for Long-Term Impact

This method blends Lean Six Sigma, design thinking, and change management — but it’s simple enough to explain on a napkin. More importantly, it works across departments: from supply chain to service, finance to operations.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

Insights From My Journey

Here’s how I’ve applied DADIMS across several roles. Each one starts with a real problem — and ends with measurable, sustained outcomes.

1. Groupe D’Resto (Quebec) – Boosting Market Share & CX

Challenge: A 15% drop in customer satisfaction over 3 months. Service was inconsistent, and wait times were growing.

• Define: Used Voice of Customer (VOC) data and service audits to isolate long wait times and training gaps.

  
  

• Analyze: Conducted root cause analysis. Found poor POS workflows, no prep-time alignment, and inconsistent onboarding.

  
  

• Design: Ran Kaizen workshops with staff to streamline POS flow, redesign prep sequences, and create a rapid onboarding plan.

  
  

• Implement: Used change management (ADKAR) to train teams, update SOPs, and align performance incentives.

  
  

• Monitor: Deployed KPIs and real-time dashboards. CSAT rebounded by 60%, and employee engagement rose by 35%.

  
  

• Standardize: Created a service playbook and modular onboarding system that scaled across locations.

  
  

✅ Outcome: 32% increase in market share within 12 months.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

2. CRB (Mexico) – Cutting Overproduction & Improving Profit

Challenge: Overproduction was driving up costs and inventory waste across multiple facilities.

• Define: Analyzed order vs. output data. Found 45% variance.

  
  

• Analyze: Mapped production planning and supplier lead times. Identified misaligned forecasting and reactive restocking.

  
  

• Design: Introduced Lean Six Sigma tools and JIT (Just-in-Time) principles tailored to CRB’s supply model.

  
  

• Implement: Re-trained supervisors, redesigned order-to-stock flows, and phased out batch thinking.

  
  

• Monitor: Tracked variance and waste using dashboards. Profitability increased by 30%.

  
  

• Standardize: Codified the model and rolled it out to two additional production sites.

  
  

✅ Outcome: Reduced waste and overproduction by 45%; profitability up 30%.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

3. FoodArt (Mexico) – Lifting Market Share with Sales Process Optimization

Challenge: Market share stalled despite growth opportunities.

• Define: Mapped sales funnel. Identified leakage during follow-ups and quoting.

  
  

• Analyze: Found delays in quoting due to manual workflows and misaligned customer promises.

  
  

• Design: Redesigned quote-to-close process with automation, lead prioritization, and service-level triggers.

  
  

• Implement: Built internal accountability through dashboards and CRM alignment.

  
  

• Monitor: Measured lead conversion, response times, and close ratios weekly.

  
  

• Standardize: Documented the playbook and integrated it into sales training.

  
  

✅ Outcome: Market share rose from 31% to 40%.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

4. Accor Hotels (Global) – Building a Culture of Operational Excellence

Challenge: Inconsistent service and leadership across international properties.

• Define: Used internal audits and guest feedback to identify priority hotels needing performance uplift.

  
  

• Analyze: Found root causes in leadership gaps, misaligned supplier partnerships, and inconsistent standards.

  
  

• Design: Built leadership development programs, supplier improvement initiatives, and cross-property playbooks.

  
  

• Implement: Used Kotter’s 8 Steps to drive change across teams and stakeholders.

  
  

• Monitor: Guest satisfaction and service consistency scores tracked monthly.

  
  

• Standardize: Embedded learnings into a global operations excellence guide.

  
  

✅ Outcome: Multiple award-winning projects, including the Bernache Award for Excellence.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

Why DADIMS Over DMAIC or PDCA?

I’ve used DMAIC. I’ve used PDCA. They work — but they don’t always stick.

What DADIMS does differently:

• Starts with clarity, not just structure

• Builds in stakeholder buy-in and change readiness

• Focuses on adoption and sustainability — not just analysis

  
  

It’s not just about solving a problem. It’s about making sure the solution becomes part of how the business operates — day in, day out.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

What About You?

If you're leading operations, supply chain, finance, or CX — how do you ensure your improvements last?

DADIMS® — Solving Real Problems for Real Businesses.

Solving Problems Is Not Enough — You Need to Make Success Repeatable

Working SMARTer, not harder!